I’ll help you navigate the healthcare system so you feel confident in your decisions and your care.

Let me take the confusion, stress, and overwhelm out of your healthcare journey so you can focus on what matters to you.

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independent patient advocate services kelly

With me as your Independent Patient Advocate you will:

  • Feel confident and in control with organized, easy-to-understand medical records.
  • Be prepared for appointments with the right questions and clear next steps.
  • Make informed decisions and enjoy peace of mind knowing you and your loved ones are supported.
  • Ensure your wishes are honored with thoughtful advance care and emergency planning.

Let’s take the time to focus on what matters to you rather than what’s the matter with you.

Take Control of Your Health

Navigating the healthcare system can be overwhelming, but you don’t have to do it alone. I help you organize and understand your medical records, prepare for appointments, and make informed decisions about your care. Together, we’ll ensure your health goals are met, address concerns with your healthcare team, and make sure your future wishes are respected through advance care planning and emergency preparedness. Let me empower you to take charge of your health with confidence and peace of mind.

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Simplify Your Healthcare Journey

I review and organize your medical records, translate complex information into clear language, and create a personalized VitalFile for quick access to essential details.

Prepare and Advocate

I help you plan for appointments, ask the right questions, and understand next steps, empowering you to confidently communicate with your healthcare team.

Support Your Care Goals

From managing chronic conditions to exploring treatment options, I provide guidance tailored to your needs while facilitating open conversations with your loved ones.

Plan for the Future

I assist with advance care planning, emergency preparedness, and end-of-life discussions, ensuring your wishes are understood and respected.

How to Get Started with My Services

Let’s get to know each other and create a plan for how I can help you in your healthcare journey.

01

Contact Me

And we’ll schedule a FREE 20 minute consultation to share your health concerns and see how I can help you

Get Started Now
02

I Listen

I’ll listen to your needs and goals create a personalized advocacy plan tailored to your unique needs

Get Heard Today
03

I Advocate

Receive personalized guidance and dedicated support from me, your physician advocate

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How Advocacy Works

As your healthcare advocate, I will help you better understand your healthcare journey, facilitate communication between yourself, your care team, and your loved ones, and help you make informed decisions about your health, wellness, and life goals.

I do not provide medical advice, diagnosis or treatment.

Learn more about patient advocacy here.

What Patients and Clients Say About Me

My Advocate
Throughout this new life’s journey I know without doubt that there would have been no journey without an advocate who understood, comprehended and could foresee all facets of my upcoming journey — and see the most healthful path through the upcoming maze.
CLIENT
I can’t thank her enough for the way she supported us. She understands the medical language and how difficult it is for patients to process everything going on. She encourages my husband to speak up when he has desires for his treatment plans or questions about medications. 
Client’s Spouse
Kelly has a kind, calm way about her and her values-based approach really resonated with me. 
Previous Client
I can’t say enough about the efficiency and exceptional care he received.
Be proud of the work you do every day to ensure your patients receive the very best care.
Patient Family member
MORE ABOUT KELLY

What a Doctor on Your Side Can Do For You

Education and Understanding

  • Comprehensive Chart Review: Conduct a thorough review of your medical records, including history, diagnoses, treatments, and medications. Identify what has been done, what is currently being addressed, and opportunities for additional care.
  • Simplification and Summarization: Translate complex medical information, including physician notes, test results, radiology/imaging reports, and medical bills into clear, concise, and easy-to-understand language tailored to your needs.
  • VitalFile Creation: Organize your medical records into a personalized, user-friendly system (VitalFile) that provides quick access to essential information for you and your care team.
Yes, I Want This!

Medical Appointment Preparation and Follow-Up

  • Pre-visit planning to ensure your voice is heard and questions are answered.
  • Assistance with creating lists of questions and concerns for appointments.
  • Coaching on effective communication with your healthcare team.
  • Post-appointment debriefing to clarify what was discussed and outline next steps.
  • Summary reports of findings and action steps.
  • Support for shared decision-making with your care team.
This Will Help Me!

Family Communication

  • Facilitation of conversations with family and loved ones about your condition, goals of care, and any concerns or questions they may have.
  • Guidance to help everyone understand and address sensitive issues.
We Need This!

Illness and Injury Support

  • Ongoing guidance and tracking tools for managing your condition, recovery process, or potential complications.
  • Monitoring progress, interpreting test results, and evaluating treatment options.
  • Research of treatment options, programs, and experts to best meet your needs.
Let’s Get Started!

End-of-Life Planning and Advocacy

  • Advance care planning, including assistance with:
    • Identifying a health care proxy/power of attorney
    • Facilitating discussions to prepare your health care proxy/power of attorney for their role and responsibilities.
    • Discussing your wishes and understanding how they apply to your advance directives, living wills, and POLST (Physician Orders for Life-Sustaining Treatment) forms.
    • Identifying and connecting with appropriate professionals for financial and legal matters,
    • Organizing important documents, including insurance policies, medical records, and personal wishes.
    • Preparing written summaries of care goals to share with your healthcare team.
    • Providing education on end-of-life medical options, such as DNR (Do Not Resuscitate) orders, feeding tubes, breathing tubes, and artificial life support.
  • Facilitation of emotional and difficult conversations about end-of-life preferences and care goals with family and loved ones.
  • Exploring options for palliative care, hospice care, and providing emotional support.
  • Emergency planning and preparedness.
    • Creating a comprehensive emergency plan for unexpected health events.
    • Organizing paperwork, passwords, accounts, and essential documents.
I Need This!

Frequently Asked Questions

If you have any questions that you don’t see answered here, please contact me!

No, I am a doctor but I am not your doctor. I use my medical background to help you and your loved ones understand your health and navigate the healthcare system. I enable you to make your own informed decisions. I do not diagnose, order tests, prescribe medications, or treat medical conditions.

It works very similar to a virtual office visit. We meet by video visit (or in person if we’re able). You or your family member tells me what is going on to the best of your knowledge. I will ask questions to help me clarify the situation and together we will outline an Advocacy Action Plan. Then, if we decide to work together, I formalize the Advocacy Action Plan and we sign contracts to start working together. I often will ask you to obtain/share your medical records so we can carry out the action plan together. The whole process is tailored to your needs.

Hospitals and health care systems may employ advocates/navigators to assist individuals or patients within their facility. Employed advocates, while helpful, ultimately have an allegiance to their employer. I will be working we exclusively with and for YOU with your best interests at the forefront of everything we do together.

Services are billed at an hourly rate and are not covered by insurance. The rate differs by the package you purchase and how/when the hours are used. Keep in mind that the rates reflect my expertise and I am very efficient with my time because of my experience, knowledge, and connections.

As your patient advocate, I help you navigate the healthcare system, including reviewing medical records, preparing for appointments, and coordinating care. I empower you to make informed decisions, streamline care, and provide support for your family, loved ones, and caregivers.

The BCPA credential ensures that an advocate has met rigorous professional standards, demonstrated competency, and passed a certification exam to offer trusted and reliable advocacy services.

Some advocates do communicate directly with your doctors and care team. My practice is that I prepare and coach you and your family to effectively and confidently communicate with your care team, giving you the skills to begin to advocate for yourself.

As a private patient advocate, I don’t provide direct medical care or second opinions. Instead, I focus on helping you understand and navigate your care, coordinate records, and make informed decisions.

Meeting frequency depends on your needs, ranging from occasional check-ins to regular, ongoing support.

I typically work with adults managing general medical or chronic conditions. I do not assist with pediatric, perinatal, or mental health issues but I can refer you to specialists in those areas.

Yes, my services can be provided remotely via phone, email, or video conferencing, enabling support regardless of your location.

No, I do not provide medical advice. For symptoms or emergencies, contact your healthcare provider or call 911.

I will organize your medical history by obtaining records from various systems and creating your personalized VitalFile for easy access and sharing.

Most care teams appreciate the support an advocate provides, helping to clarify communication and reduce their workload while ensuring you are fully informed.

My advocacy services are flexible. Meetings most often occur virtually, however if you are local to the Madison area they can be arranged at a public location of your choice.

Yes, advocates like myself adhere to strict confidentiality and privacy practices, ensuring your information is secure and shared only with your permission.

Yes, my services can be arranged by family members or surrogate decision-makers, but my primary responsibility remains to the client.

Get Started Today

Have questions or need support? Reach out to me right here. Whether you’re looking for guidance, clarification, or next steps, I’m ready to assist you. Fill out the form, and I’ll be in touch shortly!

I will contact you to book your free 20-minute consultation.

My business hours are 8am-5pm CST and my goal is to contact you back within 48 hours. I have a family and I work shifts in the Emergency Department so my response times may vary.

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